I had no desire to visit Las Vegas. I hate gambling and I’m not in to that excessive lifestyle. Then my friend suggested we drive to Vegas for a weekend whilst we were in California… and it seemed like the best idea in the world.
Here’s a few interesting reads about Las Vegas / Nevada:
I’m really excited to launch a new series of posts called Tech Tuesday! The content will be a mixture of how to guides and posts that take a look at some technology related issues. This week I’ve decided to talk about my Clinique live chat experience which I hope you’ll find interesting.
My Clinique live chat experience
Live chat software is a funny kind of animal. I’ve always felt that live chat exists to make a brand look customer focused, which is great in theory and disappointing in reality. More often than not the employees managing a company’s live chat interface are not given the same authority as other members of the customer service team; if no differentiation between the teams has been made clear to the customer, it’s almost always going to be a negative experience.
I spent a lot of time using Virgin Atlantic’s live chat offering earlier this year, trying to understand if and how we could rearrange our flights to America after I broke my leg. My experience was bad because nobody behind the computer had the authority to do anything, including answering basic questions. That’s not acceptable when your live chat service is portrayed as an alternative to a phone call. Virgin Atlantic’s representatives were always polite but their only purpose was to direct you to an expensive phone number, but only after you’d gone round in circles for twenty minutes.
Last week I found myself on Clinique’s website, pondering whether to buy a new facial toner. I’m familiar with Clinique products and used the facial toner in question a few years ago, but I really needed some advice about whether it was currently the best thing to use on my skin.
Despite previous negative live chat experiences, l saw there was a live chat facility on their website and decided to give it a go. After saying hello I asked ‘Sam’ whether the facial toner in question was suitable for my skin type. Instead of replying ‘yes’, Sam asked me a few questions and we went back and forth for a while before she recommended a different product entirely – which happened to cost less than the product I was thinking of buying.
What I liked most about this live chat experience was that it mirrored the customer service experience I’ve received in-store at a Clinique counter previously. This is absolutely key – it is essential that brands considering a live chat facility ensure they can deliver the same level of service that their customers have come to expect from them offline. Considering skincare is predominantly a face-to-face issue, I was really impressed with my experience online and Clinique have maintained my trust.
What I liked about my Clinique live chat experience:
A photo and brief biography of the consultant you are speaking to is available for you to see before your Clinique live chat experience starts.
Two types of chat are available on Clinique’s website – one with experienced online Clinique consultants for skincare queries and one with the customer services team for technical issues and order queries.
Unique answers! I quizzed Sam about the product she suggested and her response was unique to my situation.
Have you used live chat software before? Which brands are doing it ‘right’?
Happy bank holiday weekend to you all! As I spend yet another weekend at home, I’m writing the longest list of things to do in London when I’m able to get out and about again.
I’m trying to plan the perfect first day out so I’ve been thinking about what my perfect day out looks like – where do I like to walk? What’s my favourite museum? What shops do I miss? And most importantly… Where should I get my first cup of good coffee?
If you only had one day in London, how would you spend it?
While you ponder that all important question, here’s some stuff I’ve found on the Internet this week:
With more tube strikes expected this week, remember this is what the tube service looks like for those with a disability every day of the year.
Explore the history of London on a pub crawl. Which other pubs would you add to the list?
Recently I’ve read a lot of blogs from freelancers and bloggers about working from home. I thought I’d throw my few thoughts into the mix and kindly ask for any advice you might have to give from your own experiences!
Working from home
A few things about my situation:
I’m currently working from home because I broke my leg, so there was no transition period to prepare.
I predominantly work alone in the office, so I’m used to planning my days and managing my workload alone.
At work I have a huge number of emails in my inbox. I find it very hard to delete anything and am guilty of sending too many emails.
Dedicated space Ask anyone about working from home and the first thing they’ll say is ‘make sure you have a dedicated work space’. It could be a home office, a desk in the corner of the room or even under the stairs, or so they say. There’s no doubt in my mind that that would help, but up until last week I needed to keep my leg elevated at all times so sitting at a desk wasn’t going to work.
However I tried to take that ethos and adapt it to my own needs. I found that simply moving between chairs throughout the day helped me keep my focus. I sat on the sofa with my leg up to check emails, research and read industry blogs. Then I’d move to a sturdier chair with my leg up on an ottoman to produce work. It might seem silly, but simply mixing things up helped me schedule out my day into tasks.
Happy Sunday! I’ve just got back from my summer holiday – I took a trip to Rye in East Sussex and had a wonderful time. We took a day trip to Camber beach, wandered up and down cobbled streets and stopped for afternoon drinks in pub gardens. It was the perfect British summer holiday with the added bonus of actual sunshine.
I tried to stay away from the Internet so I came home to a huge build up of new posts in Feedly. I’m slowly working my way through them but for now here is a taster of what I discovered this week yesterday and this morning on the Internet.
What a miserable week it has been in London – the weather is rubbish at the moment. You can’t go anywhere without an umbrella yet you get an occasional taste of ‘summer’ for an hour or two each day. I wish we could have one warm and dry day so I could spend it on Hampstead Heath, reading the papers and eating ice cream.
If you do visit Hampstead Heath, try ParkGrid, a new way to find your friends that means no more walking around for hours on end trying to spot them amongst the masses – http://parkgrid.co.uk/
This is one of my favourite blogs of all time, and she’s just got back from a trip to the Amalfi Coast in Italy. Get ready to be jealous – http://www.jacquelynclark.com/2013/06/17/maiori-minori-the-amalfi-coast-part-i/
A recipe for a cauliflower crust pizza that I’m planning to try this week – http://www.eat-drink-smile.com/2011/04/cauliflower-crust-pizza.html
I was trawling through my bookmarks and found these 130 Years Of Brooklyn Bridge Photos, Decade By Decade – http://ny.curbed.com/archives/2013/05/22/130_years_of_brooklyn_bridge_photos_decade_by_decade.php
Have a great week!
ps do you prefer seeing the link in the body of the article?
The new Sh*t Bloggers Wear Tumblr is spot on and absolutely hilarious. I’ve lost count of the number of Celine trio bags and Balenciaga Centuire High Derby Shoes I’ve seen online recently… Jealous, moi?!
View them all here and follow creator Cecilia on Twitter